With the government’s announcement of the General Community Quarantine (GCQ) with “heightened
restrictions” from May 15-31, 2021, Meralco will resume service disconnection activities.
Meralco, however, assured customers that it will be very considerate and compassionate in the conduct of activities
related to the management of the unpaid overdue bills.
“Given the heightened restrictions still being implemented during the GCQ, we continue to take into
consideration the challenges our customers are facing amid these difficult times,” Ferdinand Geluz,
Meralco FVP and Chief Commercial Officer, said.
He added, “We hope our continued consideration will ease the burden of our customers, providing
additional time for them to settle their bills.”
For those who are challenged to pay their overdue bills in full, customers are advised to get in touch with
Meralco so that a lighter schedule may be arranged, or else standard disconnection procedures will apply.
Customers may get in touch safely and easily by sending a private or direct message through Facebook or
Twitter, or call its 16211 hotline. If they still need to go to the Meralco Business Centers (BCs), they may
opt to book an online appointment through the Meralco website for a safe and hassle-free transaction.
Meralco BCs are open to accept payments, applications and customer assistance. Business hours are from
7am to 5pm from Monday to Friday and 7am to 12pm on Saturdays for payment transactions only.
Meralco reiterated that it continues all vital operations such as meter reading, following the order of the
Energy Regulatory Commission (ERC), and will also continue to work round the clock to serve its
customers.
“Meralco business operations, including meter reading and bill delivery activities, will of course still
continue throughout the GCQ. Our continued operations will ensure that actual consumption for the
month will be billed accordingly. But rest assured there will be strict implementation of health protocols
in order to safeguard the health and safety of both customers and our personnel,” Geluz said.
The ERC, in an advisory last year, encouraged customers who have the ability to pay to settle their bills
within the original due date “to help manage the cash flow in the energy supply chain and ensure the
continuous supply of electricity.”
“Meralco crews will also continue to be on standby 24/7 to respond to any emergencies and reports,”
Geluz added.