The Philippine Postal Corp. (PHLPost) is warning the public about a growing wave of fraudulent text messages that use the agency’s name to trick recipients into surrendering personal and financial information.
The scam, known as “smishing,” typically involves messages claiming that a parcel cannot be delivered because of an incomplete address or that the recipient must pay an urgent redelivery fee.
These messages often include links directing victims to fake websites where they are asked to enter credit or debit card details and other sensitive information.
PHLPost stressed that it does not send text messages asking for bank account details, card information, passwords or one-time passwords (OTPs).
The postal agency advised the public not to click on suspicious links, disclose banking or personal information, or make payments through websites that have not been verified.
Recipients should instead check the source of any message and confirm parcel information through PHLPost’s official website and authorized communication channels.
People who receive suspicious messages or encounter possible scams may contact PHLPost Customer Service at (02) 8288-7678 or 8288-POST. Reports may also be sent to [email protected] or the PHLPost Inspectorate Department at [email protected].
PHLPost urged the public to remain cautious not only with text messages but also with emails, social media posts and other online communications that may be designed to appear as legitimate government or delivery notices.
The agency reminded the public that a message requesting urgent payment or sensitive information should be treated with caution, particularly when it comes with an unfamiliar link.