Mandaluyong gets ISO 9001:2015 certification

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THE city government of Mandaluyong was recently awarded with the BS EN ISO 9001:2015 Certificate of Quality Management System (QMS) by the National Quality Assurance Philippines Inc. (NQA).

This recognition makes Mandaluyong not just the first city in the National Capital Region but also in the entire Luzon, and one of only two cities in the country to be awarded a full-scope certification after all the departments and offices under the city’s organizational structure passed the NQA’s final audit in October 4 of this year.

NQA Philippines Inc. Chief Executive Officer and General Manager Ranilo Bernardino presented the certificate and plaque to Mayor Menchie Abalos last November 15 at the Mandaluyong City Hall Executive Building.

Bernardino congratulated Mayor Abalos and the city for demonstrating its efforts to manage complex demands while balancing the flexibility required for continual improvement. This itself proves business credential and represent the agility and framework approach that their customers need and value.

This is actually just the beginning,” Bernardino added. “Let us use this opportunity to ensure that the quality management system is integrated into our day-to-day operations, and to not forget our purpose of serving each member of the community and exceed our customer expectation. As we always say in NQA: ‘Never stop improving’.”

For her part, Abalos congratulated all city hall employees, saying that the city government wouldn’t have passed the certification without their perseverance. “Imagine the challenge from holding face-to-face seminars and trainings before the pandemic then shifting to virtual after March last year. This shows how we want to improve the quality of our service to the general public.”

The city government also thanked Evangeline Macariola, director of service quality division center for quality and competitiveness of the Development Academy of the Philippines (DAP), for the technical assistance she gave to the department heads and employees.

ISO 9001:2015 is the international standard for quality management systems. NQA Philippines is a leading assessment, verification and certification body in the Philippines and is under the United Kingdom Accreditation Service (UKAS) accreditation – the National Accreditation Body for the United Kingdom.

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