THE Land Transportation Franchising and Regulatory Board (LTFRB) issued a stern reminder to public utility vehicle (PUV) operators and drivers—including taxis, buses, jeepneys, and Transport Network Vehicle Services (TNVS) like Grab—to strictly honor the mandatory 20% fare discount for senior citizens, persons with disabilities (PWDs), and students.
LTFRB Chair Teofilo Guadiz III reiterated that the discounts are mandated under Republic Act No. 9994 (Expanded Senior Citizens Act of 2010) and Republic Act No. 7277 (Magna Carta for Disabled Persons). Similar discounts for students are covered by LTFRB-issued memorandum circulars.
“The agency reminds all PUV operators to grant students the discount at all times—including holidays, weekends, and vacation periods—24/7, year-round,” Guadiz emphasized.
Noncompliance Reports Prompt Agency Action
Despite clear guidelines, the LTFRB continues to receive reports of noncompliance from passengers, particularly those using TNVS platforms, who often find it difficult to apply discounts seamlessly.
Some jeepney and bus drivers have also been accused of refusing to honor valid IDs or charging full fares, leaving passengers frustrated.
“Such practices go against the law and are a disservice to the commuting public,” Guadiz said.
Stiff Penalties for Violators
The LTFRB warned that operators and drivers who fail to comply with discount policies face severe consequences, including fines, suspension of franchise operations, or even franchise revocation for repeat offenses.
Guadiz highlighted the critical importance of compliance, particularly amid rising transportation costs, describing it as both a “legal obligation and a moral duty.”
Public Urged to Report Violations
To ensure accountability, the LTFRB encouraged passengers to report incidents of noncompliance by providing specific details such as the vehicle’s plate number, the time and date of the incident, and any supporting evidence like receipts or screenshots. Reports can be submitted through the LTFRB hotline or official social media platforms.
The agency also called on TNVS companies to upgrade their platforms to make discount application more user-friendly and accessible for eligible passengers.
“Noncompliance with discount policies not only undermines the rights of passengers but also tarnishes the reputation of the public transport sector,” Guadiz said, emphasizing the need for collective effort to uphold commuter rights and ensure better service in public transportation.