PHILIPPINE social insurance institution Government Service Insurance System (GSIS) unveiled today its digital business center at its Quezon City branch
The Digital Business Center and 360 Hub at its Quezon City branch office marks a significant step in the agency’s digital transformation initiative to streamline services for government workers and pensioners.
The unveiling is part of many activities celebrating the 58th anniversary of the GSIS Quezon City branch office.
The 360 Hub features self-service tablets equipped with the GSIS Touch app, which allows members to independently verify their APIR status, apply for loans, monitor applications, and file claims.
APIR, or Annual Pensioners’ Information Revalidation, formerly called the Annual Renewal of Active Status (ARAS) implemented by the GSIS back in 2011, is used by GSIS pensioners to inform the agency that their status is still active.
“By harnessing technology, we are ensuring every government worker and pensioner can access their benefits more efficiently,” GSIS President and General Manager Wick Veloso said.
“Each digital solution we implement is designed with one goal: to make your GSIS experience hassle-free and convenient.”
“The GSIS is leading the way in digitalization. We are committed to working closely with GSIS and all government agencies to create a truly seamless and efficient public service experience. We believe that by embracing digitalization, fostering innovation, and prioritizing the needs of our citizens, we can build a government that is truly worthy of their trust,” Anti-Red Tape Authority (ARTA) Director General Ernesto Perez said during the launch.
The 360 hub in Quezon City is just one of the 40 360 hubs established in GSIS offices across the country, underscoring the agency’s commitment to modernizing its services nationwide.
Within hours of the launch, dozens of members successfully completed transactions using the new self-service tablets, demonstrating the system’s efficiency and user-friendly interface.