Trip.com Group is expanding its sustainability efforts with a new global paternity leave policy, stronger climate commitments and fresh investments aimed at making tourism more inclusive and resilient.
The company announced the initiatives alongside the release of its 2025 Sustainability Report, which outlines progress under its “Friendly Four” framework covering family, community, environmental and stakeholder priorities.
A key change for employees is the introduction of a minimum 20 days of paid paternity leave for eligible workers, on top of local statutory benefits. The first phase took effect August 1 in selected Asian markets, including the Philippines, with other regions expected to follow later this year.
For employees in the Philippines, the policy adds 13 fully paid days to the existing seven-day entitlement, bringing paid paternity leave to at least 20 days. Trip.com said the move is intended to give new fathers more time to share caregiving responsibilities and balance work and family life.
The company’s broader family-support programs have also benefited thousands of employees. Its childcare subsidy has supported 2,038 families since its launch, including 1,114 employees in 2025, when the company invested about US$1.6 million in the program. Trip.com also reported a 100-percent return-to-work rate among female employees following maternity leave during the reporting period.
Beyond employee welfare, the company is stepping up efforts to reduce the environmental impact of travel.
Trip.com Group said its near-term and net-zero greenhouse gas emissions reduction targets have been validated by the Science Based Targets initiative (SBTi), making it the first online travel company in Asia Pacific to receive validation for both targets.
The company also said 2.74 million users selected lower-carbon business travel options in 2025, contributing to 23.44 million lower-carbon travel bookings during the year.
Trip.com is also directing investment toward the future of the tourism industry. The company launched a US$100-million Tourism Innovation Fund to support new tourism projects and partnerships focused on destination development and improved visitor experiences.
Its efforts to spread tourism benefits to local communities include the Country Retreats program, which generated more than 400 jobs and supported about 11,000 indirect employment opportunities during the reporting year. Over five years, the program has contributed to roughly 51,000 employment opportunities.
The company is also working to make travel more accessible. Its “Trip for Everyone” initiative introduced improvements such as better color contrast, scalable text, screen-reader compatibility and keyboard navigation, helping travelers with different physical and situational needs navigate travel services more independently.
Meanwhile, Trip.com’s Global SOS Platform was expanded to support 24 languages and 20 travel emergency scenarios. By the end of 2025, it had handled more than 23,000 assistance requests across more than 100 destinations.
Trip.com CEO Jane Sun said the company sees sustainability as extending beyond environmental protection to include the people and communities that make travel possible.
“Travel connects people, cultures and communities,” Sun said, adding that the company aims to build a travel industry that delivers positive outcomes for both society and the planet.
The company also reported that its platform offered more than 350,000 in-destination experiences worldwide by the end of 2025, ranging from dining and shopping to tours, attractions, performances and customized experiences.
Taken together, the initiatives reflect Trip.com Group’s effort to link corporate sustainability with the everyday realities of travel—from giving employees more time with their families and expanding access for travelers to reducing emissions and creating more opportunities for communities that depend on tourism.