A few weeks back, the Inter Agency Task Force for the Management of Emerging Infectious Diseases (IATF-EID) gave the go-ahead to hotels to start accepting guests who will check in for leisure stays or “staycations.”
The decision was arrived at in order to help slowly restart the tourism industry, a development that was very much welcomed by the Hotel Sales and Marketing Association (HSMA).
This is why Novotel Manila Araneta City wasted no time in putting in place an extensive collection of additional operating procedures in an effort to protect the well-being of its staff, guests and partners, all in accordance with “ALLSAFE”
The ALLSAFE certification is a global label created by Accor and vetted by Bureau Veritas, the world leader in Testing, Inspection and Certification (TIC) services. The certification comes with a set of elevated standards and protocols that is underpinned by adherence to local laws and regulations, making it one of the strictest safety standards in the industry.
Under ALLSAFE, the hotel appointed an ALLSAFE Officer, Therese Galindo. Galindo oversees all procedures and assists guests with queries related to the hotel operations and preventative measures; “With the ALLSAFE label certification, we are confident in carrying out our duties and responsibilities while providing reassurance to our guests as we all welcome the new normal of travel.”
The ALLSAFE label has a whole gamut of processes and procedures to be implemented that fall under 16 main fundamentals:
- An ALLSAFE Officer available at every hotel 24/7
- Masks and sanitizers available for team members
- Safety and hygiene training for staff across all areas of the business,
- Reinforced cleaning in public areas, especially in high-touch areas
- Reinforced cleaning in back-of-house areas of the hotel
- Extra room disinfection
- Reinforced food safety procedures
- Regular health checks for team members
- Social distancing in all common areas
- Contactless payment and check-in/check-out where possible
- Safe room service at no additional cost where restaurants are not open
- Guest temperature screening
- Masks and sanitizers available for guests
- Sanitizer in key public areas
- Guest access to medical professionals at no cost 24/7
- A customer hotline to prepare the stay of our guests.
For his part, Mike Brown, Accor Area General Manager for Philippines Midscale Economy hotels and General Manager of Novotel Manila Araneta City said they know that guests are keen to get back to travel, and they want to be sure that they are ready to welcome them in a safe and hygienic environment.
“ALLSAFE will provide a level of confidence, trust and reassurance to our guests that we are committed to upholding the highest levels of hygiene.”
Furthermore, he expressed his excitement in welcoming guests back to the hotel. “We believe that the long-term future of travel is bright, and our passion for travel, exploration of new destinations and the chance to meet people from other cultures will always be at the core of who we are. The health, safety and well-being of our staff, guests and partners will be our top priority as the Philippines progressively relaxes its lockdown measures.”
With the easing of travel restrictions, and as more places around the country transition to a modified general community quarantine (MGCQ) status, Novotel Manila Araneta City anticipates the reopening of its doors to welcome guests and make them feel that it is once again “ALLSAFE to stay, ALLSAFE to dine and ALLSAFE to meet and celebrate at Novotel Manila.”
It is because welcoming, safeguarding and taking care of others is at the heart of hospitality — and of Novotel Manila Araneta City.
Know more about ALLSAFE through this link: https://www.facebook.com/NovotelManilaAranetaCity/videos/1329512464063970