Customer experience (CX) services provider Foundever has partnered with the Quezon City Public Employment Service Office (PESO) to provide industry-led skills training aimed at improving the employability of local job seekers, particularly those interested in pursuing careers in the customer experience industry.
The partnership was formalized through a Memorandum of Agreement (MOA) establishing the Quezon City Competency Enhancement and Retooling Program, an initiative designed to equip residents with practical workplace skills and prepare them for employment opportunities.
Under the agreement, Foundever will implement its Learn2Employ Program, a three-day training initiative covering workplace communication, customer interaction, and industry readiness. Training sessions will be conducted monthly over a one-year period by the company’s University & Community Partnership (UCP) team in coordination with PESO Quezon City.
The program seeks to address the gap between the skills of job seekers and the requirements of employers by providing participants with industry-specific knowledge, practical training, and a better understanding of workplace expectations.
Launched in 2024, Learn2Employ was developed to connect communities with employment opportunities through accessible, industry-led training. The initiative has since expanded through partnerships with government agencies and community organizations, including the Department of Social Welfare and Development’s Pantawid Pamilyang Pilipino Program (4Ps) in the National Capital Region.
Willy Lim, Vice President for Human Resources and Talent Acquisition of Foundever in Asia-Pacific, emphasized the importance of making industry training accessible to local communities.
“We see strong potential in local talent when people have access to the right skills, industry knowledge and opportunities to grow,” Lim said.
“Through Learn2Employ, we are bringing our industry expertise to Quezon City job seekers and helping them build the capabilities needed for careers in the CX industry,” he added.
Foundever is the first company tapped to help implement the Quezon City Competency Enhancement and Retooling Program, bringing private-sector expertise into the local government’s workforce development initiatives.
As part of the arrangement, PESO Quezon City will identify and refer qualified job seekers who could benefit from the training, while Foundever will provide the curriculum, trainers, and industry expertise needed to conduct the sessions.
The partnership also strengthens Foundever’s existing efforts to collaborate with educational institutions, government agencies, and local communities through its UCP initiative, which focuses on skills development and career preparation.
By combining the local government’s employment assistance services with private-sector training resources, the initiative aims to improve participants’ readiness for recruitment and help them pursue career opportunities in the CX sector.
The year-long program is expected to provide Quezon City job seekers with additional avenues for professional development while supporting efforts to build a workforce equipped with skills relevant to the evolving demands of the service industry.