SANTA CRUZ, Laguna — On her first day in office, Laguna Governor Sol Aragones wasted no time setting the tone for her administration by signing Executive Order No. 1, which prohibits discourteous or rude behavior (“masungit” or mataray) among hospital staff in all provincial health facilities.
During a press conference held Monday, January 30, Governor Aragones underscored her commitment to raising the standard of public service, especially in the health sector.
“Our people deserve respectful and compassionate care, especially when they are at their most vulnerable,” Aragones said. “There is no place for bad attitudes in our hospitals.”
Under the executive order, hospital personnel found guilty of unprofessional conduct may face administrative sanctions or even dismissal, depending on the severity of the violation.
However, Governor Aragones also appealed to the public to do their part in maintaining a respectful environment within healthcare institutions.
“Respect is a two-way street,” she noted. “While we are holding our health workers to a higher standard, we also urge patients and their families to practice patience and courtesy.”
In a show of support for Aragones’ initiative, Department of Health Secretary Ted Herbosa welcomed the move and said the DOH is considering implementing a similar policy nationwide to promote professionalism and empathy in all public hospitals across the country.
Aragones’ bold first act reflects her administration’s clear stance on dignity, accountability, and improved public service — key priorities in her leadership of Laguna province.