Cebuana Lhuillier Insurance Brokers (CLIB), one of the leading providers of microinsurance in the Philippines, is leveling up its services through strategic technology enhancements and a growing nationwide workforce. The company now issues over 1.5 million insurance policies each month and is pushing for greater efficiency and reach.
Jean Henri Lhuillier, President and CEO of Cebuana Lhuillier, emphasized the importance of evolving to meet the growing demand, “As we grow and reach more communities, we’re strengthening our systems and capabilities. These investments ensure we’re ready to meet tomorrow’s demand with fast, reliable service.”
CLIB’s latest move involves the expansion of its claims support and operations team, along with the launch of a next-generation Claims Management System (CMS). The new CMS automates the entire claims journey — from filing to resolution — allowing for quicker turnaround times and a better customer experience.
“Our enhanced CMS streamlines claims, making service faster, more efficient, and more compassionate. We’re honoring the trust of millions of Filipinos through better systems and stronger support,” said Philippe Andre Lhuillier, Cebuana Lhuillier Senior Executive Vice President.
CLIB is also preparing to integrate artificial intelligence into its claims processing workflow. These AI-powered features are expected to speed up verification, increase accuracy, and enhance transparency for clients.
Apart from digital innovations, the company remains committed to providing affordable and accessible insurance solutions. With a presence in over 3,500 branches and partner locations across the country — as well as through online channels — CLIB offers a variety of microinsurance products including personal accident, property, and small business coverage.