Six key trends that may change the “future of work” this year

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It’s practically two months shy of the first year anniversary of the COVID-19 pandemic, which changed the way of life of people around the world, from work, way of learning/education, even in lifestyle and in worship.

Restrictions in face-to-face work situations saw the mass adoption of “remote working,” a principle that was largely unnoticed, until last year. The pandemic forced many organizations to radically rethink how they operate with regard to their office setup for employees.

As the world moves into the “next normal,” businesses must come up with strategies on how they can create the best working environments to empower new ways of working.

Most likely, successful businesses will be ‘networks’ of people and technologies, with physical location becoming less important.

Here are six key trends that will help shape the future of work in 2021, as shared to by Samir Sayed, Managing Director for ASEAN and Korea of Poly (formerly Plantronics and Polycom), a known brand of video and voice conferencing solutions:

  1. Hybrid Work is here to stay

Work is not a place, it’s what you do. In 2021, Poly expects to see more organizations adopting the new hybrid work model and a more consistent work experience no matter where they are– whether in the office, at home, or anywhere in between. Work is no longer defined by the hours put in, but on the outcomes of the work.

  • Anything-as-a-service will drive business agility

Digital transformation will be fuelled by XAAS, or Anything-As-A-Service. This is an adaptation of the digital services subscription model, as providers shift to providing value as a service. This lets businesses introduce and scale deployments as needed, providing the agility to continue to work seamlessly and without disruption.

  • The rise of the Prosumer

Employees have realized that consumer-grade gears simply cannot deliver. They need their home workspaces to be at par with their office setup. Employees need tech upgrades to allow seamless collaboration such as a reliable internet connection, smart gears like noise-blocking headsets, and quality audio and video conferencing solutions which allow them to join video meetings with the click of a button.

  • Transformation of the office

Instead of being the place for work, offices will more likely become a gathering point for employees to meet, while majority of work will be done remotely. Workspaces will become collaborative and technology-enabled to accommodate the work style of every employee, and facilitate business being done from anywhere.

  • Video is the way forward

Video meetings ruled 2020, and it will continue to be an integral part of business this 2021. Thanks to technological advances in the past few years, collaboration through video is now on a whole new level, catering industries such as telemedicine and education where video is critical to continue business-as-usual and at the same time, adopt a whole new way of doing it.

  • Connectivity to drive better collaboration experiences

Businesses will look to technologies like 5G to drive a better collaboration experience through seamless connectivity, as if in person. Digital transformation efforts will also see an increase in focus on technology that adapts more seamlessly to the end-user.

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