Customs Port of Subic Opens Customer Care Service

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Subic Bay Freeport Zone – In support of the Bureau’s effort to re-engineer the BOC systems and processes towards a credible and efficient customs service. The Bureau of Customs (BOC) – Port of Subic formally opened the Customer Care Center (CCC).

The CCC – Subic  aims to address the systemic corruption in the Bureau through a faceless transaction. In effect, stakeholders will be restricted from directly transacting with any Customs officials, examiners, appraisers and other personnel of the Bureau to minimize the opportunity for illegal practices. The CCC will be the main focal point of BOC stakeholders for all customs-related inquiries.

It will serve as a central hub or One-Stop-Shop for Customs-related transactions such as document receiving and releasing, payment, document tracking, information, among others.

District Collector Maritess Martin commended the collaborative efforts of the men and women of the Port who have committed themselves to make CCC possible in BOC-Subic.

In her message, Martin also emphasized the importance of instituting reforms and modernization for a streamlined customs administration in line with international standards.

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